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| Frequently Asked Questions |
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- Do you have a printed catalog?
- What does "Only At Bella Quinceañera" that is shown on some product descriptions refer to?
- Do you ship products outside the United States?
- Will I receive an email confirming my order?
- Will you send me a tracking number for my order?
- May I place my order by phone rather than online?
- How do I know how long it will take to receive my order?
- What is your return policy?
- Why do you ask for Quince Años Date during the check out process?
- Is your site secure?
- Why doesn't this site look right with my browser and why am I getting browser errors?
- "Held Order" is one of the categories at the top of the various Web pages. What does this mean?
- Which credit cards do you accept?
- How can I get in touch with you?
- Do you have a printed catalog?
We will be glad to send you a Free copy of our brochure. Just register and send us an email requesting it.
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- What does "Only At Bella Quinceañera" that is shown on some product descriptions refer to?
“Only at Bella Quinceañera” items are those that are not found elsewhere. They have been designed especially for us or we designed them
in-house. It can also refer to the fact that the manufacturer of the product will sell the product to no other online retailer except for Bella Quinceañera
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- Do you ship products outside the United States?
At the present time we can ship only to addresses in the 50 U.S. states.
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- Will I receive an email confirming my order?
Yes. We will review your online order and then transfer it to our in-house order processing system. Once your order is in our system, you will
receive an email from us. We process orders Monday-Friday, so you will likely get your email confirmation more quickly on orders placed
during those days. The email will list all items purchased as well as any personalization that you entered. Please look it over carefully.
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- Will you send me a tracking number for my order?
Yes, when your order is shipped, you will receive a tracking number via email.
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- May I place my order by phone rather than online?
Certainly. Please call 1.800.322.1292 and one of our friendly call center representatives will be happy to take your order by telephone. Our call
center hours are (Eastern Time Zone): 8:30 am - 10:30 pm Monday-Thursday; 8:30 am to 8:00 pm Friday; 11:00 am to 4:00 pm Saturday and
Sunday.
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- How do I know how long it will take to receive my order?
On the product information Web page for each item, we have included the approximate time it takes for that specific product to leave our
warehouse. If you order more than one item, your entire order will ship together. Your order will be shipped from Greensboro, North Carolina.
Allow 2-6 days for your order to reach you, depending on your location. If you are concerned that your order will not arrive in time for your
Quince Años, please contact us so we can work with you personally
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- What is your return policy?
If you are not completely satisfied with your purchase, simply return it for a no-hassle refund or replacement (Shipping and processing
charges are not refundable). Correctly personalized items cannot be returned.
Returned items must be received in their original packaging and in perfect condition. Include your name, address, telephone number, a copy of
your Bella Quinceañera/Be15 invoice and the reason for the return.
Ship your prepaid packages to:
Bella Quinceañera/Be15
Encanto Vision, LLC
Box 56644
Sherman Oaks, CA 91423
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- Why do you ask for Quince Años Date during the check out process?
This will ensure that we get your order to you before your Quince Años.
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- Is your site secure?
This site has security measures in place to protect against the loss, misuse, and alteration of the information that is given to us by our
customers. We have an SSL (Secure Sockets Layer) connection to the area where we ask you for such necessary information as name,
address, credit card number, etc. SSL is fully supported by Microsoft Internet Explorer and Netscape Navigator. For more information, click
here.
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- Why doesn't this site look right with my browser and why am I getting browser errors?
We recommend using Netscape 6.0 or later and Microsoft IE 5.5 or later to view this site. We require the use of a Secure Sockets Layer (SSL)
compliant browser. In addition, your browser must have Java Script turned "on" and it must be set to accept "cookies".
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- "Held Order" is one of the categories at the top of the various Web pages. What does this mean?
You may hold items in your Shopping Cart and return to shop up to thirty days later. You will be given this option on the “View Shopping Cart” page.
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- Which credit cards do you accept?
We accept Visa, MasterCard, American Express, and Discover.
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- How can I get in touch with you?
Bella Quinceañera/Be15 is an online only catalogue. You may call us toll free at 1.888.262.5517 | MON-THU 8:30 am - 10:30 pm; FRI 8:30 am - 8:00 pm; SAT-SUN 11:00 am - 4:00 pm (West coast Time). You may also email any questions directly to Isabella at wall1208@earthlink.net
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